Repair Services
Explore repair options for your robot, from onsite field service to factory repair.
The right repair path for every robot, every need
We offer two repair paths: onsite field service at your facility and factory repair through our service centers. Whether you need immediate onsite support or repair completed at one of our facilities, we’ll help direct you to the right option.
Onsite field service at your facility
If a robot needs onsite diagnosis, urgent repair, or preventative maintenance, a certified field service engineer can be scheduled to support your team at your facility. Field service is available as needed for urgent issues, warranty repair, and preventative maintenance.
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Down robot repair
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Warranty repair
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Preventative maintenance
- Certified onsite support
Service contracts can help reduce downtime through annual preventative maintenance and broader onsite service coverage.
Request field service
Factory repair and refurbishment
Our factory repair centers are ideal for refurbishment, repair-center service, and repairs that require full traceability. Using original parts and factory specifications, we restore robot performance while maintaining a complete service history.
- Repair and refurbishment services
- Original parts and components
- Factory specifications
- Full-service history traceability
U.S. customers can use the self-service portal to request repairs, track status, review repair reports, and monitor return shipment updates.
Request factory repair
Frequently asked questions
General
Factory Repair
Field Service
Service Contracts
Service Training
How can I maximize the lifespan of my Omron robot?
Schedule regular preventive maintenance visits for a complete inspection by a certified engineer. This service includes all recommended factory maintenance and a detailed report of any needed repairs. It helps identify issues early, saving money and reducing unplanned downtime. Contact us if you’d like to learn more.
What warranty options does Omron offer?
Omron provides flexible warranty options, including basic, registered, and extended packages. The basic warranty starts on the shipping date, offering 1-year spare parts coverage. Registering your robot extends the warranty to 2 years, covering spare parts and first-year labor. For further extension, packages are available for up to 30 months. Contact your local Omron office for global cross-border support.
What makes Omron a reliable choice for repairs?
Choosing Omron for repairs means your equipment is in expert hands. As the original designer and manufacturer of over 98% of our products, we bring unparalleled expertise and over 80 years of experience in understanding and servicing our products. Our factory-trained technicians provide repair and refurbishment services at strategically located repair centers or onsite repair at your facility ensuring your products meet original specifications with stringent global quality controls. We only use original parts or components and follow factory specifications to ensure the robot performs as originally designed. Additionally, when your robot is serviced by Omron we will maintain traceability for warranty and service history.
Which Omron products are eligible for repair services?
We offer repair services for most Omron products, including a wide range of robots and accessories. This includes:
- LD, MD, HD, and OL autonomous mobile robots
- i4L, i4H, iX3, iX4, Quattro, Hornet, Viper, and eCobra industrial robots
- AnyFeeder and iPF part feeders
Our comprehensive service ensures your investment is maintained to the highest standards
How can I request repair service?
For in-house repair at our US repair center, repair is requested through an RMA portal. To access the repair RMA portal, an OmronNow account is required. Existing users can click the “Request repair” button. New users must create an account by selecting the “Create account” button on the sign-in page, providing the necessary information, and verifying their email. Once logged in, users will have immediate access to the self-service repair RMA portal.
Use this link to access the RMA portal for US in-house repairs: Repair Services | Omron
For repair service in Europe, please use this link: Request for repair | OMRON, Europe
For other global regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
To request on-site repair, use the following links:
North America: ia.techsupport@omron.com
Europe: Robotic Services | OMRON, Europe
For other regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can I contact technical support for repair inquiries?
For field repair inquiries in the Americas, contact our technical support team toll-free at 1-800-556-6766. Choose Option 1, then Option 3. Alternatively, you can send an email to ia.techsupport@omron.com.
For in-house repair inquiries submitted through the repair RMA portal you can send an email to FactoryRepairs@Omron.com
For international support, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can Omron’s field service support enhance my robot’s performance?
Omron’s field service support enhances your robot’s performance by providing on-site diagnosis and repair through our strategically located Robotic Field Service Engineers. Backed by Omron’s Global Application and Engineering team, our certified technicians offer quick response times to minimize production downtime. This service ensures your robot operates efficiently, maintaining optimal performance and productivity.
What service contract options does Omron offer for robot maintenance?
Omron offers a variety of service contract options to optimize robot maintenance and support. Choose from standard contracts for comprehensive solutions at a fixed price, or customize a contract to meet specific needs. Our contracts ensure preferred access to Omron’s expertise, supporting both new users with single robots and advanced users managing large fleets.
What educational services does Omron provide for robotic support?
Omron offers educational services to maximize your robot’s value through training programs, technical support, and field service. Our hands-on training sessions, available at regional centers or your facility, help your team master robotics technologies. With over 20 years of experience, our support engineers offer strategic guidance and use augmented reality tools for remote problem-solving. Courses include programming and maintenance for both fixed and mobile robots.