Robotics Service & Support
Our team provides expert guidance and fast, reliable support to resolve issues, minimize risks, and ensure your robots operate safely and efficiently.
TRUSTED EXPERTISE
OMRON Robotics provides comprehensive service and support to ensure your robots operate safely, efficiently, and reliably throughout their lifecycle—backed by over 40 years of experience.
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Robotic solutions supported with expert care and service.
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Countries where Omron services are available.
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Years of trusted robotics expertise in global industries.
Robotics services
Explore service and support options for keeping your robots running reliably. Learn more about technical support, service agreements, OEM parts, and training designed to reduce downtime and simplify maintenance.
Explore robotics services
Repair services
Get the support you need to restore robot performance and return equipment to operation quickly. Explore repair services for a range of robot systems, with a focus on minimizing disruption and reducing downtime.
Get repair support
Training services
Find training designed to help your team operate, maintain, and troubleshoot robots with greater confidence. Explore courses for autonomous mobile robots, industrial robots, collaborative robots, and part feeder systems.
See available training
POC
Visit an OMRON Proof of Concept Center
See how your robotics application could perform before you invest. Evaluate feasibility, review performance requirements, and work with specialists to identify the right solution for your operation.
Test your application in a practical environment before implementation.
Evaluate throughput, handling, and operating conditions for your use case.
Work with experienced engineers to identify the right solution.
Leave with the insights and documentation to plan next steps.
Benefits
Worldwide robotics support for your operations
Reduced downtime
Keep operations moving with support designed to minimize disruptions and maintain robot availability.
Faster recovery
Resolve issues more efficiently with access to technical expertise, repair support, and service resources.
Long-term performance
Support reliable operation over time with services that help maintain robot condition and system performance.
More predictable maintenance
Take a proactive approach to upkeep with support that helps improve planning and reduce unexpected issues.
More confident teams
Help your staff build the skills needed to operate, maintain, and troubleshoot robotic systems effectively.
Lower operational risk
Reduce uncertainty with expert guidance, application support, and services that support informed decisions.
Better value over time
Improve the return on your automation investment through stronger uptime, performance, and ongoing support.
Frequently asked questions
General
Factory Repair
Field Service
Service Contracts
Service Training
How can I maximize the lifespan of my Omron robot?
Schedule regular preventive maintenance visits for a complete inspection by a certified engineer. This service includes all recommended factory maintenance and a detailed report of any needed repairs. It helps identify issues early, saving money and reducing unplanned downtime. Contact us if you’d like to learn more.
What warranty options does Omron offer?
Omron provides flexible warranty options, including basic, registered, and extended packages. The basic warranty starts on the shipping date, offering 1-year spare parts coverage. Registering your robot extends the warranty to 2 years, covering spare parts and first-year labor. For further extension, packages are available for up to 30 months. Contact your local Omron office for global cross-border support.
What makes Omron a reliable choice for repairs?
Choosing Omron for repairs means your equipment is in expert hands. As the original designer and manufacturer of over 98% of our products, we bring unparalleled expertise and over 80 years of experience in understanding and servicing our products. Our factory-trained technicians provide repair and refurbishment services at strategically located repair centers or onsite repair at your facility ensuring your products meet original specifications with stringent global quality controls. We only use original parts or components and follow factory specifications to ensure the robot performs as originally designed. Additionally, when your robot is serviced by Omron we will have traceability of repair and service history.
Which Omron products are eligible for repair services?
We offer repair services for most Omron products, including a wide range of robots and accessories. This includes LD, MD, HD, and OL autonomous mobile robots; i4L, i4H, iX3, iX4, Quattro, Hornet, Viper, and eCobra industrial robots; AnyFeeder and iPF part feeders. Our comprehensive service ensures your investment is maintained to the highest standards
How can I request repair service?
For in-house repair at our US repair center, repair is requested through an RMA portal. To access the repair RMA portal, an OmronNow account is required. Existing users can click the “Request repair” button. New users must create an account by selecting the “Create account” button on the sign-in page, providing the necessary information, and verifying their email. Once logged in, users will have immediate access to the self-service repair RMA portal.
Use this link to access the RMA portal for US in-house repairs: Repair Services | Omron
For repair service in Europe, please use this link: Request for repair | OMRON, Europe
For other global regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
To request on-site repair, use the following links:
North America: ia.techsupport@omron.com
Europe: Robotic Services | OMRON, Europe
For other regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can I contact technical support for repair inquiries?
For field repair inquiries in the Americas, contact our technical support team toll-free at 1-800-556-6766. Choose Option 1, then Option 3. Alternatively, you can send an email to ia.techsupport@omron.com.
For in-house repair inquiries submitted through the repair RMA portal you can send an email to FactoryRepairs@Omron.com
For international support, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can Omron’s field service support enhance my robot’s performance?
Omron’s field service support enhances your robot’s performance by providing on-site diagnosis and repair through our strategically located Robotic Field Service Engineers. Backed by Omron’s Global Application and Engineering team, our certified technicians offer quick response times to minimize production downtime. This service ensures your robot operates efficiently, maintaining optimal performance and productivity.
What service contract options does Omron offer for robot maintenance?
Omron offers a variety of service contract options to optimize robot maintenance and support. Choose from standard contracts for comprehensive solutions at a fixed price, or customize a contract to meet specific needs. Our contracts ensure preferred access to Omron’s expertise, supporting both new users with single robots and advanced users managing large fleets.
What educational services does Omron provide for robotic support?
Omron offers educational services to maximize your robot’s value through training programs, technical support, and field service. Our hands-on training sessions, available at regional centers or your facility, help your team master robotics technologies. With over 20 years of experience, our support engineers offer strategic guidance and use augmented reality tools for remote problem-solving. Courses include programming and maintenance for both fixed and mobile robots.