Back to case studies

Automated Meal Deliveries Enhance Efficiency and Resident Well-Being

Case-study

4/15/2021

Dimalog and OMRON LD-250 Food Delivery_cropped

Industry

Medical

Application

Transport

Robot Solution

LD-250

Piloting autonomous food logistics with ‘Polle’ AMR

At the Kustaankartano Senior Center in Helsinki, manual meal transport across a sprawling campus was both time-consuming and inefficient. To streamline daily operations, the center partnered with Dimalog Oy, Service Centre Helsinki, Forum Virium Helsinki, and Muotohiomo Oy to pilot the ‘Polle’ service robot—an autonomous mobile robot based on OMRON’s LD-250 AMR. ‘Polle’ independently navigates tunnels, lifts, and ramps, efficiently transporting meals, mail, laundry, and waste between the central kitchen and care wards. By automating these repetitive logistics tasks, the pilot ensures timely deliveries and allows staff to focus more on direct resident interaction.

With real-time notifications for delivery issues, flexible handling of various logistics tasks, and safe navigation around unexpected obstacles, the AMR has quickly proven its value. The project is already offering actionable insights into robotics in healthcare logistics and stands as a model for future automation across Helsinki’s services.

Watch Dimalog’s story:

Download the full story

“We are looking for new ways to work and free up the resources of our staff so that they can spend more time taking care of the residents and working with them. Digitalisation is the future, and we are eager to see what opportunities it and robotics will bring, and we want to be involved in this development work.” — Tarja Sainio, Director, Kustaankartano Senior Centre

Results at a glance:

Automated meal and material transport with 250kg payload capacity
Reliable, on-schedule deliveries across a large facility
Enhanced staff efficiency and flexible logistics
Scalable potential for broader healthcare applications

See how robotics can transform your operations

Kustaankartano’s pilot with a service robot show how targeted automation can reduce manual transport tasks, improve delivery reliability, and allow staff to dedicate more attention to resident well-being. If you’re interested in how robotics could streamline your own facility’s logistics, we’re happy to share what we’ve learned and discuss new possibilities with you.