Robotics Service & Support 

Schedule regular preventive maintenance visits for a complete inspection by a certified engineer. This service includes all recommended factory maintenance and a detailed report of any needed repairs. It helps identify issues early, saving money and reducing unplanned downtime. Contact us if you’d like to learn more.

Omron offers a variety of service contract options to optimize robot maintenance and support. Choose from standard contracts for comprehensive solutions at a fixed price, or customize a contract to meet specific needs. Our contracts ensure preferred access to Omron’s expertise, supporting both new users with single robots and advanced users managing large fleets.

Omron provides flexible warranty options, including basic, registered, and extended packages. The basic warranty starts on the shipping date, offering 1-year spare parts coverage. Registering your robot extends the warranty to 2 years, covering spare parts and first-year labor. For further extension, packages are available for up to 30 months. Contact your local Omron office for global cross-border support.

Omron’s field service support enhances your robot’s performance by providing on-site diagnosis and repair through our strategically located Robotic Field Service Engineers. Backed by Omron’s Global Application and Engineering team, our certified technicians offer quick response times to minimize production downtime. This service ensures your robot operates efficiently, maintaining optimal performance and productivity.

Omron offers educational services to maximize your robot’s value through training programs, technical support, and field service. Our hands-on training sessions, available at regional centers or your facility, help your team master robotics technologies. With over 20 years of experience, our support engineers offer strategic guidance and use augmented reality tools for remote problem-solving. Courses include programming and maintenance for both fixed and mobile robots.

Choosing Omron for repairs means your equipment is in expert hands. As the original designer and manufacturer of over 98% of our products, we bring unparalleled expertise and over 80 years of experience in understanding and servicing our products. Our factory-trained technicians provide repair and refurbishment services at strategically located repair centers or onsite repair at your facility ensuring your products meet original specifications with stringent global quality controls. We only use original parts or components and follow factory specifications to ensure the robot performs as originally designed. Additionally, when your robot is serviced by Omron we will have traceability of repair and service history.

For in-house repair at our US repair center, repair is requested through an RMA portal. To access the repair RMA portal, an OmronNow account is required. Existing users can click the “Request repair” button. New users must create an account by selecting the “Create account” button on the sign-in page, providing the necessary information, and verifying their email. Once logged in, users will have immediate access to the self-service repair RMA portal.

Use this link to access the RMA portal for US in-house repairs: Repair Services | Omron

For repair service in Europe, please use this link: Request for repair | OMRON, Europe

For other global regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global

To request on-site repair, use the following links:

North America: ia.techsupport@omron.com

Europe: Robotic Services | OMRON, Europe

For other regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global

To submit a repair request, please provide the following information:

– Name of the contact person
– Company name
– Company address
– Contact phone number
– Email of the contact person
– Part number/serial number of the item to be repaired
– Description of the issue

Please note that some product types may require additional assistance from our technical support group.

For field repair inquiries in the Americas, contact our technical support team toll-free at 1-800-556-6766. Choose Option 1, then Option 3. Alternatively, you can send an email to ia.techsupport@omron.com.

For in-house repair inquiries submitted through the repair RMA portal you can send an email to FactoryRepairs@Omron.com

For international support, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global

Omron offers three industrial product lines: SCARA with the i4H, i4L, and eCobra; Parallel Robots with the iX3, Hornet, iX4, and Quattro; and Articulated Robots with the Viper. These robots excel in various manufacturing processes such as assembly, packaging, and material handling, providing efficient production solutions across industries like automotive, electronics, and food and beverage.

Omron’s robots enhance production efficiency with tailored solutions for various industries. SCARA robots deliver fast, precise handling for assembly and packaging, while parallel robots excel in high-speed pick-and-place tasks. Articulated robots offer flexibility for demanding processes. They can be used as standalone units or work seamlessly together to fulfill complex needs. With the addition of controllers, part feeders, ACE software, and integration into automation solutions, they optimize operations and maximize productivity.

SCARA stands for Selective Compliance Assembly Robot Arm. These robots have four motion axes allowing for movement in X, Y, Z, and rotation. Known for their speed and accuracy, SCARA robots are ideal for tasks like pick and place, packaging, and basic assembly. Their design offers a fan-shaped work envelope, making them perfect for precise and rapid operations.

Parallel robots are known for their speed and large unobstructed work areas. They’re perfect for high-speed applications like picking and placing items on conveyor belts, common in the food, beverage, and packaging industries. Despite their speed, they maintain sufficient accuracy for tasks in automotive and semiconductor manufacturing.

Articulated robots, featuring 5 axes or more, are ideal for applications requiring extensive tool movement. They excel in tasks needing parts to be flipped or rotated, such as sealing applications where the dispense tip must be positioned at multiple angles. Their versatility makes them suitable for complex assembly processes and tasks requiring precise manipulation.

Omron’s AMR lineup includes the LD-Series with the LD-60, LD-90, and LD-250, all available with optional ESD versions for static-sensitive environments. The OL-Series features the OL-450S with adjustable deck height and omnidirectional drive. The MD-Series includes the MD-650 and MD-900, while the HD-Series boasts the HD-1500, our strongest mobile robot for heavy-duty material transport. These models can be enhanced with versatile accessories and collaborative robots to form Mobile Manipulators.

Autonomous Mobile Robots (AMRs) are intelligent machines that navigate and operate independently in dynamic environments. Unlike fixed-path systems, they use advanced sensors and software to understand their surroundings, make real-time decisions, and adapt to changes without constant human control. AMRs streamline assembly processes, connect workstations, and move goods across facilities. They are also used in non-industrial roles, such as delivering items in hotels, inspecting inventories, and disinfecting public spaces with UV light.

Mobile Manipulators, or MoMas, combine the mobility of AMRs with the dexterity of collaborative robots, creating a flexible solution for complex tasks. They are used in settings where both movement and manipulation are required, such as picking and placing items, assembling products, or performing quality inspections. MoMas are ideal for environments where tasks vary frequently, and they can adapt quickly to new processes, enhancing productivity and efficiency in dynamic settings.

AMRs enhance operational efficiency by automating material transport, reducing manual handling, and minimizing downtime. Their ability to navigate autonomously and adapt to changing environments allows for continuous operation without the need for fixed infrastructure. By integrating AMRs with existing workflows, businesses can streamline processes, improve accuracy, and reduce costs. The scalability and flexibility of AMRs make them an ideal solution for dynamic and evolving operational needs.

Yes, Omron’s Fleet Management System, FLOW Core, allows seamless management of up to 100 AMRs, tailored to your operational needs. It supports all our AMR models, enabling centralized control and optimized operations. With FLOW Core, you can monitor robot status, manage tasks, and ensure efficient coordination, maximizing the productivity of your autonomous fleet.

A collaborative robot (Cobot), is designed to work alongside humans in close proximity. The distinction of being collaborative depends on both the robot hardware and the application. The hardware must meet safety requirements set by the Robotics Industry Association (RIA) for safe operation. The application environment must not present hazardous conditions that could harm a person. Cobots are often easy to set up and program by novice users and are speed- and force-limited to ensure safe collaboration.

Omron offers two collaborative robot (Cobot) lines: the TM Series and the TM S Series. The TM S Series is the next-generation line featuring advanced safety features and includes models like TM5S, TM7S, TM12S, TM14S, TM25S, and TM30S. The TM Series includes models such as TM5-700, TM5-900, TM12, TM14, TM16, and TM20. Both series can be upgraded with accessories like the Mobile Workstations and plug-and-play solutions like grippers to boost productivity.

Cobots are versatile and used across industries such as manufacturing, logistics, pharmaceuticals, electronics, food, and agriculture. In manufacturing, they assist with assembly, machine tending, quality inspection, material handling, and palletizing. In logistics, they handle picking and placing tasks. Cobots also automate tasks in pharmaceuticals, electronics, and food industries, enhancing efficiency and safety.

Cobots improve safety by working alongside humans, reducing injury risks and handling high-risk or repetitive tasks. They enhance efficiency with faster and more accurate task execution while lowering labor costs by minimizing manual work. Cobots are flexible, easily reprogrammable for various tasks, and can be deployed in smaller spaces, optimizing workspace layouts.

Cobots are user-friendly, often allowing novice users to program them through hand-guided setups. The built-in TMFlow software provides simple drag-and-drop programming, making it easy to use while offering powerful capabilities. For those needing more, Omron provides add-on software options for enhanced functionality. This combination of ease of use and advanced features ensures seamless integration into existing workflows.