Feature
Robotics Services
Keep your robots running with service and support solutions built to reduce downtime, simplify maintenance, and support long-term performance.
Technical Support
Fast access to technical support
When you need help, you need answers fast. Our global service team is here to support you with expert guidance to troubleshoot issues, reduce downtime, and help keep your robot running as expected.
- Rapid troubleshooting for fast issue resolution
- 24/7 support helpline
- Remote diagnostics
- Spare parts assistance
When issues come up, you can count on our team to help you find the right solution and get back up and running quickly.
Service Contracts
Choose a service plan built for your operation
Service contracts help you stay ahead of maintenance, control support costs, and keep your robots running smoothly. With flexible coverage options for preventative maintenance, priority response, labor, and training, you can choose the level of support that best fits your needs.
Talk to us about service coverage
Gold Package
Best for maximum coverage and predictable support costs.
Annual wellness preventative maintenance and inspection visit
Priority field service dispatch
Premium technical support with 24/7 priority access
Field service labor included
Travel and expense costs included
Replacement parts coverage for required mechanical repairs
15% discount on hosted training programs
Silver Package
Best for strong support coverage with more cost flexibility.
Annual wellness preventative maintenance and inspection visit
Priority field service dispatch
Premium technical support with 24/7 priority access
Field service labor included
Travel and expenses billed at cost
Discounts on service center repairs
10% discount on hosted training programs
Bronze Package
Best for essential planned maintenance and onsite service support.
Annual wellness preventative maintenance and inspection visit
Field service labor included
Travel and expenses billed at cost
Compare service plans
Feature
Gold
Included
Included
Included
Included
Included
Included
Included
15%
Silver
Included
Included
Included
Included
Included
At cost
—
10%
Bronze
Included
Included
Included
—
—
At cost
—
—
Annual wellness visit
Preventative maintenance inspection
Field service labor
Priority field service dispatch
Premium technical support
Travel and expenses
Mechanical repair parts coverage
Training discount
|
|
Gold |
Silver |
Bronze |
|---|---|---|---|
|
Annual wellness visit |
Included |
Included |
Included |
|
Preventative maintenance inspection |
Included |
Included |
Included |
|
Field service labor |
Included |
Included |
Included |
|
Priority field service dispatch |
Included |
Included |
— |
|
Premium technical support |
Included |
Included |
— |
|
Travel and expenses |
Included |
At cost |
At cost |
|
Mechanical repair parts coverage |
Included |
— |
— |
|
Training discount |
15% |
10% |
— |
Product Registration
Get extended warranty coverage and support
Registering your robot gives you access to available warranty benefits and helps simplify future service and support. Eligible robots receive extended warranty coverage for up to the first 2 years of operation.
- Year 1: Labor, travel costs, and spare parts are included for warranty-covered failures
- Year 2: Spare parts and standard shipping are included for warranty-covered failures
To qualify, submission must be completed within 2 months of the shipping date.
Service Training
Give your team the hands-on skills to service your robots
Frequently asked questions
General
Factory Repair
Field Service
Service Contracts
Service Training
How can I maximize the lifespan of my Omron robot?
Schedule regular preventive maintenance visits for a complete inspection by a certified engineer. This service includes all recommended factory maintenance and a detailed report of any needed repairs. It helps identify issues early, saving money and reducing unplanned downtime. Contact us if you’d like to learn more.
What warranty options does Omron offer?
Omron provides flexible warranty options, including basic, registered, and extended packages. The basic warranty starts on the shipping date, offering 1-year spare parts coverage. Registering your robot extends the warranty to 2 years, covering spare parts and first-year labor. For further extension, packages are available for up to 30 months. Contact your local Omron office for global cross-border support.
What makes Omron a reliable choice for repairs?
Choosing Omron for repairs means your equipment is in expert hands. As the original designer and manufacturer of over 98% of our products, we bring unparalleled expertise and over 80 years of experience in understanding and servicing our products. Our factory-trained technicians provide repair and refurbishment services at strategically located repair centers or onsite repair at your facility ensuring your products meet original specifications with stringent global quality controls. We only use original parts or components and follow factory specifications to ensure the robot performs as originally designed. Additionally, when your robot is serviced by Omron we will maintain traceability for warranty and service history.
Which Omron products are eligible for repair services?
We offer repair services for most Omron products, including a wide range of robots and accessories. This includes:
- LD, MD, HD, and OL autonomous mobile robots
- i4L, i4H, iX3, iX4, Quattro, Hornet, Viper, and eCobra industrial robots
- AnyFeeder and iPF part feeders
Our comprehensive service ensures your investment is maintained to the highest standards
How can I request repair service?
For in-house repair at our US repair center, repair is requested through an RMA portal. To access the repair RMA portal, an OmronNow account is required. Existing users can click the “Request repair” button. New users must create an account by selecting the “Create account” button on the sign-in page, providing the necessary information, and verifying their email. Once logged in, users will have immediate access to the self-service repair RMA portal.
Use this link to access the RMA portal for US in-house repairs: Repair Services | Omron
For repair service in Europe, please use this link: Request for repair | OMRON, Europe
For other global regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
To request on-site repair, use the following links:
North America: ia.techsupport@omron.com
Europe: Robotic Services | OMRON, Europe
For other regions, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can I contact technical support for repair inquiries?
For field repair inquiries in the Americas, contact our technical support team toll-free at 1-800-556-6766. Choose Option 1, then Option 3. Alternatively, you can send an email to ia.techsupport@omron.com.
For in-house repair inquiries submitted through the repair RMA portal you can send an email to FactoryRepairs@Omron.com
For international support, use this link to access the regional site:
Organizational Chart | Corporate Profile | About OMRON | OMRON Global
How can Omron’s field service support enhance my robot’s performance?
Omron’s field service support enhances your robot’s performance by providing on-site diagnosis and repair through our strategically located Robotic Field Service Engineers. Backed by Omron’s Global Application and Engineering team, our certified technicians offer quick response times to minimize production downtime. This service ensures your robot operates efficiently, maintaining optimal performance and productivity.
What service contract options does Omron offer for robot maintenance?
Omron offers a variety of service contract options to optimize robot maintenance and support. Choose from standard contracts for comprehensive solutions at a fixed price, or customize a contract to meet specific needs. Our contracts ensure preferred access to Omron’s expertise, supporting both new users with single robots and advanced users managing large fleets.
What educational services does Omron provide for robotic support?
Omron offers educational services to maximize your robot’s value through training programs, technical support, and field service. Our hands-on training sessions, available at regional centers or your facility, help your team master robotics technologies. With over 20 years of experience, our support engineers offer strategic guidance and use augmented reality tools for remote problem-solving. Courses include programming and maintenance for both fixed and mobile robots.